The Sale and Delivery Terms

 

Valid starting from 17.1.2017

Webshop

Hiking Travel HIT Ky (Business ID 0921767-9) provides products for adult individuals and businesses to Finland and the EU. The prices include value added tax. We reserve the right to any and all changes in the prices and delivery costs.

Ordering

The products are ordered on the webshop homepage by transferring them to the shopping cart and paying the shopping cart content in the cashier service. The products in stock may vary in color from the pictures in the webshop. The color difference is not a right for return. If you want a spesific color product, be in contact before purchace. All customer information will be dealt with confidence. The contact information asked for in connection with the shopping order will not be used for anything else than the delivery of the order or to handle any ambiguities with the order. In order to complete the order from the webshop, you are are required to be aware and agree with all delivery and payment terms.

Your email address will be used to send order confirmations and in service products the email address and mobile phone number can be used also to convey possible additional important information, such as changes in the schedules. For this reason it is vital that the email address and mobile phone number are correct in the order information. We will not check your email address automatically, therefore it is important that you write it correctly.

Paying

Our online shop uses the Checkout payment transfer service. It is a safe way for internet payment. The service is marked under the Payment Institutions Register  kept by the Financial Supervisory Authority under the transitional provision of the Payment Institutions Act. The service is maintained by Checkout Finland Oy (Business ID 2196606-6) and Checkout Finland Oy is owned by OP Financial Group.

Payment via Bank Buttons

You have the use of all Finnish banks payment buttons, so you can pay with Nordea, Osuuspankki, Säästöpankki, POP-pankki, Danske Bank, Handelsbanken, S-pankki, Ålandsbanken and LähiTapiola banks payment buttons. As the recipient of the payment on your bank statement will read Checkout Finland Oy. Checkout Finland Oy transfers your payment to us.

Payment via Credit Card

In the webshop you can pay with Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard -cards. Card payment is done safelywith Nets SSL-encrypted payment form. The online shop nor Checkout Finland Oy has any access to the card information and the card information will not be saved to our systems. We use the international Verified by Visa- and MasterCard SecureCode -verification services in the online shop.

The webshop uses the Checkout payment transfer service in card payments. The online shop acts as a marketing platform for products and services and as a product delivery service to the customer. The online shop handles any other statutory and self defined other obligations. In card payments the transaction is formed between the customer and Checkout Finland Oy (2196606-6). Checkout Finland Oy answers for obligations and complaints dealing with card payments. Checkout is the recipient of the payment in card transactions and transfers the card payment done by the customer straight to us.

Order and Payment Confirmation

An order confirmation will be sent to your email after a succesfull order. To send confirmation messages it is required to give an email address in connection with the order.

Delivery Method and Shipping Costs

You can see the shipping costs of your order after choosing the payment and delivery method. We deliver orders as registered (e.g. by parcel post) or unregistered delivery, of which registered deliveries can be followed with an item code. The order will be deliver through Posti, Matkahuolto or Kiitolinja Schenker.

Delivery Time

Our usual delivery times to Finland are: from our own stock 2-4 days (max. 1 week), from a Finnish manufacturers or importers stock 1-2 weeks, from a foreign stock from 2 weeks to an undefined time according to the order and delivery method. More specific times are informed with the product options. We will not answer to force majeure caused delays or indirect harm caused by by the delays.

Exchange and Return Policies

The products in stock may vary in color from the pictures in the webshop. The color difference is not a right for return. If you want a spesific color product, be in contact before purchace. According to Finnish Consumer Protection Act you have the right to change or return your whole order or a part of it within 14 days of recieving the delivery. The return policy applies only to products that are in their original packaging, unused and can be resold.

If you want to return or exchange products after the 14 days time, be in contact with the retailer directly.
When returning a delivered order, attach your customer number/name and contact information and your bank account number for a refund.

Return adress:
Hiking Travel HIT Ky
Rivitie 1E
33430 Vuorentausta

Problem Situations

If the product is missing or has been defected during transportation or it does not meet your order in other ways, you must inform the parties mentioned in the exchange- and return policies about the mistake within 14 days. If the package has been defected in mail service, a complaint must be made to the post office about the product. You are adviced to take a picture of the defected package, before opening it.

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